Delivery Information
We take great care to ensure your cake arrives in perfect condition. Please read the following information carefully to ensure a smooth and successful delivery.
How We Deliver
- All cakes are delivered by a trained cake delivery handler to ensure they arrive safely.
- Deliveries are made to your front door only.
- Our drivers will not enter your property, side entrance, rear garden, or any internal rooms.
- Please ensure someone is available to receive and safely place the cake upon delivery.
Flats and Apartments:
If you live in a flat or high-rise building, you must meet the driver at the main building entrance. We are unable to deliver directly to upper floors.
Tiered Cakes:
If you have ordered a tiered or heavy cake, please ensure you or the person receiving it is able to safely handle its weight.
Checking Your Cake
Before accepting your cake:
- Please inspect the cake carefully.
- Check that toppers, charms, and decorations are correct and undamaged.
- Once the cake has been accepted, we cannot guarantee that any issues identified later can be rectified.
Delivery Schedule & Pricing
Non-Wedding Cakes
- Monday, Wednesday, Friday & Saturday
- Afternoon: 12pm – 3pm — £9.99
- Evening: 6pm – 9pm — £14.95
- Saturday: 11am – 3pm — £14.95
Wedding Cakes
- 10:30am – 3pm — £30
- After 3pm — £40
Additional Charges:
- City centre deliveries: +£15
- You will receive an email or WhatsApp confirmation on the day of delivery confirming your time slot.
- We do not provide exact arrival times — please ensure someone is available during your selected slot.
Missed Deliveries
- If you are unable to receive your cake at the agreed time, it will not be redelivered.
- You will need to collect your cake from our unit at a time convenient for us (this may be the following day).
- There is no “safe place” option. Cakes cannot be left outside unless within a secure porch and deemed safe by the driver.
- If delivery cannot be completed due to customer unavailability, a £15 handling/restocking fee will apply, payable before collection.
Wedding Cake Set-Ups
- Please inform us of your guest arrival time and ensure your venue allows vendor access at least one hour beforehand.
- We require a one-hour set-up window to prepare your cake at the venue.
- Once arrived we allow a 15 minute window to gain access.
- If access is denied or delayed, we may need to continue with other deliveries. In this case, you would need to collect the cake from our unit — we do not offer redelivery.
Delivery Areas
- Online booking is available for B-postcode deliveries only.
- For other areas, please contact us for a custom delivery quote.
- Minimum order values apply:
- Walsall & Wolverhampton: Orders over £450
- Coventry: Orders over £525
- We deliver across the UK for larger orders — minimum spend applies outside Birmingham.
Zero-Tolerance Policy
We value the safety and wellbeing of our delivery team.
- Abusive language, hostility, or threatening behaviour will not be tolerated.
- If this occurs, our driver will leave immediately, your delivery will be cancelled, and no refund will be issued.
Cancellations
- You may cancel delivery and choose to collect your cake instead.
- Delivery fees are non-refundable once paid.
- Collections are by appointment only — standard collection times are 11:00am to 11:30am unless otherwise agreed.
Cake Storage Guidelines
Upon Delivery:
- Cakes are delivered in a refrigerated van to ensure freshness and quality.
- Allow your cake to reach room temperature before serving:
- Hot weather: 1–2 hours
- Cold weather: 3–5 hours
- Do not cut the cake immediately upon delivery as it will be firm and best enjoyed once softened.
Storage Recommendations:
- Keep cakes in a cool, dry place away from direct sunlight.
- If refrigerating, ensure no strong odours are present, as these may affect the flavour and aroma.
- Do not refrigerate cupcakes — they are best stored in an airtight container at room temperature.
Shelf Life:
- Whole cakes: Best consumed within 3–5 days.
- Cupcakes: Best enjoyed on the day of delivery to maintain freshness.
All our cakes are freshly made to order — we never use frozen cakes.
Terms & Conditions
By placing an order, you agree to our full Terms & Conditions, which operate alongside the policies above.