EXCELLENT

FAQs

Please read through our list of commonly asked questions before getting in touch with us.

You’ll often find the answer to your question below.

Do you deliver?

Yes we deliver all over the UK mainland. All deliveries are subject to a fee dependant on the mileage cost from our base. We have a minimum order cost for deliveries outside of Birmingham. We also offer Uber package delivery. The minimum order total for delivery is £175. All orders under this amount need to be collected from our unit.

We provide a wide variety of flavours.

Our most popular flavours are vanilla and strawberry jam, chocolate and red velvet. If you can’t see a flavour or filling that you want please let us know and we will be happy to make it for you.

Yes, we cater for most allergies. We understand the seriousness of allergic reactions and take all types of allergies seriously, we have a 5* hygiene rating and take all necessary precautions required.

We must highlight that traces may be possible as we work in a factory that handles products such as egg, nuts etc. Please be sure to let us know of any allergies prior to booking.

Yes we provide cake stands and knives if requested at a extra cost. Please see here for further details.

Yes to reserve your slot in our diary we take a 50% non-refundable deposit. No slot is secure without a deposit.

We are here to help you with all aspects of your enquiry.

All we need to know is the time, date and venue the cake is needed for, the size you would like or the amount you intend to feed and the budget/maximum amount you don’t wish to spend more than.

This best enables us to provide a tailored made cake and quote for your needs.

We do not copy any cake 100% due to copyright reasons. We can recreate a cake based on the design you’ve sent but we will add our own touch.

It is always best to contact us ASAP as our diary tends to book up fast. We do not have a minimum notice period as if possible we can produce a cake on the day if enough time is allowed to produce the cake you want and we have a slot in our diary.

If interested in a cake from us it would be best to give at least 2 weeks notice to avoid disappointment. 

The smallest cake we do as a single tier is 6” and the largest cake we do baked is a 16” circle, though cakes can be made bigger and for this we would use dummy tiers.

The minimum order amount for cupcakes in any 1 flavour is 12.

Yes we currently offer cake decorating classes in person and via zoom. We offer group classes and personal 1-1 in depth classes and you can choose what you want to learn.

You can also find our tutorials on YouTube and our social media platforms. 

Yes we do. We can print any image you want onto A4 edible icing or rice paper. All you need is to send us the pictures you would like to khalidskakes@outlook.com as a word document and we will print it to your specifications.

Glitter toppers and edible prints can be collected same day or sent via Royal Mail 1st class same day.

Yes all our cakes are 100% halal and suitable for vegetarians but some decorations may contain halal animal products.

If you want these removed please let us know prior too booking.

If uncut we advise the cake is stored in the fridge and eaten within 7 days, If no space in the fridge a cool place is sufficient. If the cake is cut the cake should be eaten in 3-5 days and stored in an airtight container to keep it fresh and moist. 

Generally our cakes are between 5-7” tall. 

You can come into the unit and pay with cash, debit or credit card but most clients find it easier to pay via bank transfer or payment link.

This would depend on what you need changed, in general flavours and fillings need to be changed 7 days before collection at the latest.

Please note that products are ordered for your cake once deposit is paid so may not necessarily be possible, please message us to confirm we will try our best to accommodate.

We offer a wide range of florals that you can add to any cake. We offer real flowers that have been treated and made suitable to be placed inside a cake. We also have a variety of silk and foam flowers and we also do edible sugar flowers.

We also have a wide range of gold, silver stands and the latest trend acrylic separators.

Yes this is not a problem. Please note we do charge extra for mixing flavours. 

Your time slot is a strict time slot as we are a unit and not a shop, therefore we are out on deliveries between collections. If there is any delay to you collecting please call us asap 07747320863 – also see terms and conditions in regards to this.

Our turnaround time is currently 3 days, but if we have the availability we will always try and fit you in so its always best to contact prior to booking to see If its possible.

No all cakes are made fresh to order, we have a select few that can be brought online, which are customisable in notes

No, all cakes once collected are non refundable so please make sure you check your cake thoroughly before taking away.

We leave the largest box at the venue which fits the bottom 2 tiers stacked inside. Please note if you require extra boards and boxes you are able to purchase them from us before hand. Once we have set up your cake we will send you a message letting you know where your cake box has been left.