TERMS & CONDITIONS

Please note once deposit is paid we will assume these terms and conditions have been read so please read them thoroughly before paying your deposit. 

DEPOSIT

A 50% deposit of the overall cost is necessary to secure your booking and is non-transferable to other days or orders. Without the deposit your booking is not secure within our diary and your order will not be processed.

For stand and bouquet hire a further deposit is required. (see below).

PAYMENT

Payments can be made via bank transfer, credit or debit card. Receipt and confirmation will be processed once payment has been received.

If payment is not received upon receipt of your invoice then please ensure you check the slot is still available before sending your initial payment. 

REMAINING BALANCE

All remaining cake balances need to be cleared 7 days prior to the delivery date in order for your cake to be processed and delivered on time. If final payment is any later than 3 days this will incur loss of deposit and non-receipt of cake.

STAND BOUQUET HIRE

A £100 refundable deposit is required for stand and bouquet hire, which will be refunded in full if all items are returned within the agreed time and in the same condition as per delivery and set up. 

Return must be within 24 hours of the set up time and in the same condition as per delivery and set up. Should there be any delay in this arrangement, a further hire charge will be taken from the deposit until items are returned or complete deposit is lost.

If the equipment is damaged or items are missing this will incur a complete loss of deposit. 

There will be a cleaning charge of £15 per item if returned dirty.

We are able to collect stands and bouquets with prior arrangement, which would incur a collection charge which is as per our delivery charge above. 

CANCELLATIONS

All cancellations will result in loss of deposit. 

CHANGE OF DATE

Changing your order date after securing with a deposit is subject to availability and will result in loss of deposit if the new date required is unavailable. 

LIABILITY

Liability – We accept no liability to the cake once we have delivered, setup and quality checks have been made. Once a cake is collected and left our hands we accept no liability or responsibility. Please ensure you check the cake upon collection and report any problems before leaving the site. If you are sending someone else to collect they need to be trusted to do this also. 

FLAVOURS AND FILLINGS

All cakes are quoted as vanilla sponge with strawberry jam and vanilla buttercream. We provide a wide variety of flavours and filling at a extra cost

ALLERGENS

We cater for most dietary requirements. Please mention your specific dietary requirements upon enquiry as otherwise we will assume no allergies are to be taken into consideration. All cakes contain Eggs, Dairy, Wheat unless specified. Full ingredients list can be given upon request.

DELIVERY

Delivery – We deliver and setup nationwide, all deliveries are chargeable based on mileage from our base in Birmingham. 

Deliveries outside of Birmingham incur extra charges and are subject to a minimum order cost.

COLLECTION

If a cake is being collected from us we advise that you have adequate space for the cake to sit flat and safe driving is adhered to. If collecting tiered cakes we always advise delivery by our trained staff.